FAQs for SharePoint
Give people one place to find answers. Searchable questions grouped by topic, in eight layouts, with feedback on every answer so you know what to improve.
- Eight layouts
- Search with highlights
- “Was this helpful?” feedback
- WCAG 2.2 AA compliant
From £249 a year for organisations up to 500 people. See pricing and buy
FAQs end up as a long page of bold questions, a Word document or an out-of-date list. Nobody can search them, nobody knows which answers help, and the same questions keep landing in HR and IT inboxes.
The FAQs web part turns them into a proper help page. Questions are grouped by topic and searchable as you type, every answer has its own link, and a simple Yes or No tells you which answers need work.
One set of questions, eight ways to show them
Pick a layout, behaviour and style on the left, as you would in the web part’s property pane. Try searching for “password” or “pension”.
Sample questions. On your site, add your own questions, answers, topics and links.
Answers people can actually find
Eight layouts
Accordion, minimal, split, help centre, tiles, cards, search-first and spotlight. Pick the one that suits the page.
Search as you type
Matches are highlighted and the answers that contain them open automatically. Set your own search prompt.
Grouped by topic
Category tabs with counts, or a help centre sidebar, so people can browse Leave, Pay, IT and more.
Was this helpful?
A Yes or No on every answer shows you which ones work and which need rewriting.
WCAG 2.2 AA compliant
Full keyboard support, visible focus, screen reader announcements and contrast that meets WCAG 2.2 AA.
A link for every answer
Copy a link straight to one question, ready to paste into a Teams chat or a ticket reply.
Still have a question?
Your own heading, text and button, linked to an email address, a Teams channel, a form or a page.
Styled to fit your site
Card, line or filled items, numbered questions and your accent colour or the site theme.
Easy for editors
Manage FAQs takes editors straight to the questions, with related links and last-updated dates.
Buy it on its own, or in a bundle
Annual licence for your whole tenant, priced by organisation size. Slide to your size and pick a currency.
- Licence for your whole tenant
- Updates and patches
- Email support
- Licence key issued same day
- Welcome Banner and News Carousel Pro
- Employee Directory
- Important Message and App Launcher
- People Shoutout, Poll and FAQs
- Updates and patches
- Email support
- Everything in the Starter Bundle
- 25 more web parts
- Priority support
- New web parts as they’re added to the bundle
Security and permissions
Everything your admin needs to approve the install.
No extra permissions needed
FAQs reads its questions from a SharePoint list on your site, using each signed-in person’s own SharePoint permissions. It needs no extra Microsoft Graph access, so people only ever see what they can already access.
Where your data goes
FAQs content stays inside your Microsoft 365 tenant and is never sent to us. To check your licence, the web part sends your tenant ID to our licensing service, hosted in Microsoft Azure UK South. No user content or personal data is included.
How it’s deployed
A standard SPFx package, uploaded by your admin to your own tenant app catalogue. It runs inside SharePoint like any Microsoft web part, and you can remove it at any time.
Installs in minutes
- 1
Trial or buy
Start a 30-day free trial on Microsoft Marketplace, or buy the annual licence here.
- 2
Onboarding email
The same day, you get the package, a step-by-step install guide and your licence key.
- 3
Install to your app catalogue
Your admin uploads the package. It takes a few minutes, and we can do it for you if you prefer.
- 4
Add it to a page
Site owners add FAQs to any page like a native web part. Updates are included.
Questions about FAQs
Where are the questions stored?
In a SharePoint list on your site, so editors add and change questions without touching the page. Manage FAQs opens the list for anyone with edit rights.
How is this different from Accordion?
Accordion is for breaking up a long page into sections. FAQs is built for questions and answers, with topics, search, feedback and a link to every answer.
Where do I see the feedback?
Yes and No votes are saved against each question, so you can sort by the answers people find least helpful.
Is it accessible?
Yes. FAQs is WCAG 2.2 AA compliant. Every question, tab and button can be reached and used with the keyboard, focus is always visible, and open and closed states are announced to screen readers.
Can I show different FAQs on different sites?
Yes. Each instance of the web part has its own questions, topics and layout, so HR, IT and Finance can each run their own.
Can we pay by invoice or purchase order?
Yes. Email us with your organisation’s details and size, and we’ll send a quote and invoice.
Get FAQs in a bundle
Starter Bundle
FAQs plus 7 more essentials
From £1,195/yr · about £149 per app · save £797
Complete Bundle
FAQs plus 32 more web parts, and every new one we launch
From £3,495/yr · about £106 per app · save £4,722
Prices for up to 500 people, +VAT. Charity or nonprofit? Ask about 25% off
Try FAQs on your tenant
30 days free on Microsoft Marketplace, including seven other Starter Bundle web parts. From £249 a year to keep it, or see it on a live intranet first.
Want a walkthrough? Book a 30-min demo