Terms of Service

1Definitions

In these Terms:

• "Apps" means the SharePoint apps (sometimes referred to commercially as web parts or components) developed and licensed by ThePoint, including any updates, documentation and supporting files.
• "Bundle" means a group of Apps licensed together under a single Licence, such as the Starter Bundle or the Complete Bundle.
• "Customer", "you" or "your" means the individual or organisation entering into these Terms.
• "Consulting Services" means the advisory, architecture, development, migration and retained services delivered by ThePoint.
• "Licence" means the right to install and use the Apps on a Microsoft 365 tenant in accordance with these Terms and any applicable Order.
• "Organisation Size Band" means the band of total people in your organisation (for example 1-500 or 501-1,500) on which Licence fees are priced, as shown at the point of purchase. Organisations larger than our highest published band are priced by quote.
• "Order" means a written quote, statement of work, online checkout confirmation or other document confirming the services or Licence purchased.
• "Partner" means a managed service provider, reseller or other organisation that purchases a Licence on behalf of an end customer.
• "Subscription Term" means the period for which a Licence is paid, typically twelve (12) months from the date of activation, and each renewal period after that.
• "Tenant" means a single Microsoft 365 tenant identified by a unique tenant ID.

2Use of our website

You may use the-point.uk for lawful purposes only. The content on our website, including text, graphics, screenshots, case studies and logos, is provided for general information about our services and is not a substitute for professional advice on your specific Microsoft 365 environment.

You agree not to:

• Use the website in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to the website, its servers or any connected database
• Introduce viruses, trojans, worms or other malicious code
• Scrape, copy or republish content without our written permission
• Use the website to send unsolicited marketing communications

Our website chat is provided for general enquiries. Answers given in the chat are general guidance only and do not form a quotation, recommendation or contract.

We do not guarantee that the website will always be available or uninterrupted. We may suspend, withdraw or restrict the website without notice for maintenance, security or commercial reasons.

3Consulting services

3.1 What we provide

We provide specialist consulting services across Microsoft 365, SharePoint, the Power Platform, Nintex K2 Cloud and Unily. Engagements are typically delivered on a retained (fractional) basis, with a defined number of senior consulting hours per month, or as a fixed-scope project against an agreed statement of work.

3.2 Scope and statements of work

The specific deliverables, timelines, assumptions and exclusions for each engagement are set out in a written Order or statement of work. Where there is any conflict between these Terms and a signed statement of work, the statement of work prevails for that engagement.

3.3 Customer responsibilities

To enable us to deliver effectively, you agree to:

• Provide timely access to systems, environments, stakeholders and information we reasonably need
• Nominate a single point of contact authorised to make decisions on your behalf
• Ensure your Microsoft 365 licensing is sufficient for the work we are delivering
• Maintain appropriate backups of your environment before significant changes are deployed
• Review and approve deliverables within agreed timescales

Delays or non-availability on your side may affect the timeline and, in the case of fixed-scope work, may result in additional charges at our standard rates.

3.4 Retained engagements

Retained hours are allocated each calendar month. Up to twenty-five per cent (25%) of a month's allocated hours, if unused, roll over to the following month. Rolled-over hours expire if they are not used in that following month. Retained engagements have a minimum initial term of six (6) months and continue thereafter on a rolling monthly basis until terminated by either party with thirty (30) days' written notice, which may not take effect before the end of the minimum initial term.

3.5 Change requests

Changes to scope, deliverables or timelines are agreed in writing and may incur additional fees. We will not commence chargeable change work without your written approval.

4SharePoint apps and licences

4.1 Licence grant

Subject to payment of the applicable fees, ThePoint grants you a non-exclusive, non-transferable, non-sublicensable right to install and use the Apps on a single Microsoft 365 Tenant for the duration of the Subscription Term. The Licence covers internal business use only and is tied to the Organisation Size Band you have purchased.

4.2 What the Licence includes

• Access to the Apps you have purchased (an individual App, the Starter Bundle or the Complete Bundle, as applicable)
• Installation guidance and supporting documentation
• All updates, bug fixes and new versions of the licensed Apps released during the Subscription Term
• Email-based support for installation and configuration questions

4.3 Bundle contents

The Apps included in each Bundle are listed on our website and may change over time as we develop our product range and respond to customer needs. We may add Apps to a Bundle at any time at no extra cost to you during your current Subscription Term. If we remove an App from a Bundle, you may continue to use that App until the end of your current Subscription Term. Some Apps, such as Unified Search, are sold as standalone products and are not included in any Bundle unless we say otherwise on our website or in your Order.

4.4 Where you obtain the Apps

The Apps may be listed on and installed from Microsoft AppSource or provided directly by us. However you obtain them, Licences are purchased directly from ThePoint and are governed by these Terms.

4.5 Partners and resellers

A Partner may purchase a Licence on behalf of an end customer with our agreement. In that case, the Licence is granted for the end customer's Tenant and Organisation Size Band, the Partner is responsible for payment and for making the end customer aware of these Terms, and the end customer's use of the Apps is subject to these Terms. Apart from this, Licences may not be resold, sublicensed or transferred.

4.6 Licence verification

The Apps check periodically with our licensing service to confirm that a valid Licence or trial is in place for your Tenant. To do this, they send your Tenant ID and limited technical information needed to verify the Licence. No documents, content or other data from your Tenant are sent to us. If the Apps cannot confirm a valid Licence, they may display a notice and, after the end of any trial or grace period, stop working until a valid Licence is in place.

4.7 Restrictions

You must not, and must not permit any third party to:

• Install or use the Apps on any Tenant other than the one for which the Licence was purchased
• Resell, sublicense, rent, lease or otherwise commercially distribute the Apps, except as permitted under clause 4.5
• Reverse engineer, decompile or disassemble the Apps, except to the extent permitted by law
• Remove, obscure or alter any copyright, trademark or other proprietary notices
• Interfere with, disable or circumvent the licence verification described in clause 4.6
• Use the Apps to develop a competing product
• Use the Apps in an organisation larger than the Organisation Size Band purchased without upgrading the Licence

4.8 Updates and compatibility

We continually improve the Apps and may release updates that change functionality, appearance or technical requirements. We test against the current Microsoft 365 commercial environment but cannot guarantee compatibility with every customisation, third-party add-in or future Microsoft change. Where Microsoft introduces a breaking change, we will use reasonable efforts to release a compatible update within a reasonable period.

4.9 Charity and nonprofit discount

Registered charities and not-for-profit organisations may be eligible for a 25% discount on Licence fees. To qualify, you must provide proof of charitable or nonprofit status at the point of purchase, such as a UK registered charity number or a US 501(c)(3) determination letter. Discounts are applied at our discretion and are not available retrospectively.

5Free trials and demos

5.1 Trial Licences

Where we offer a free trial of the Apps, you may install and evaluate the Apps on a single Microsoft 365 Tenant for thirty (30) days from activation, unless a different trial period is stated at the point of activation. During the trial, the Apps display a notice showing that they are running under a trial. Trial Licences are provided "as is" and without any warranty, support obligation or service level commitment.

5.2 End of trial

At the end of the trial period, a short grace period may apply, after which the Apps will stop working and display a notice until a paid Licence is purchased. Continued use of the Apps after the trial period without a paid Licence, including any attempt to extend a trial by circumventing licence verification, is a breach of these Terms.

5.3 Discovery calls

Free discovery calls and demos are provided to help you understand whether our services or Apps are a fit for your environment. Information shared during such calls is general guidance and does not constitute a binding recommendation, fixed quotation or a contract for delivery.

6Fees, payment and VAT

6.1 Fees

Fees for Consulting Services are set out in your Order or statement of work. Fees for Licences are as displayed on our website at the time of purchase or as quoted to you in writing. Licences for organisations larger than our highest published Organisation Size Band are priced by quote. Licence fees may be shown in pounds sterling, US dollars or euros, and you pay in the currency shown at the point of purchase.

6.2 VAT

All fees are exclusive of VAT. For customers in the UK, VAT will be added at the prevailing UK rate. Business customers outside the UK may be subject to the reverse charge mechanism, in which case you are responsible for accounting for any VAT or equivalent tax due in your country.

6.3 Payment terms

• Licences: paid annually in advance via Stripe at the point of purchase, renewing automatically as set out in clause 7.1, or by invoice for enterprise customers (net 14 days)
• Retained engagements: invoiced monthly in advance, payable within 14 days of invoice date
• Fixed-scope projects: invoiced as set out in the relevant statement of work, typically with an upfront deposit

6.4 Late payment

We reserve the right to charge interest on overdue invoices at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, plus reasonable recovery costs. We may also suspend Consulting Services or deactivate Licences where invoices remain unpaid more than thirty (30) days past due.

6.5 Other taxes

You are responsible for any taxes, duties or charges imposed by any jurisdiction outside the UK in connection with your purchase, other than taxes on our income.

7Renewals, cancellation and refunds

7.1 Automatic renewal

Licences purchased online through Stripe renew automatically at the end of each Subscription Term for a further twelve (12) months, and the renewal fee is charged to the payment method held on your account. The renewal fee is the price for your Organisation Size Band at the time of renewal. We will email the address registered against your account at least thirty (30) days before each renewal date with the renewal date and amount, and we will give you at least thirty (30) days' notice of any price change before it applies to your renewal.

Licences purchased by invoice renew on the same basis, and we will issue a renewal invoice ahead of the renewal date, payable in accordance with clause 6.3.

If a renewal payment fails, we will contact you and may suspend the Licence if payment is not made within fourteen (14) days.

7.2 Cancellation

You can cancel automatic renewal at any time before your renewal date by emailing info@the-point.uk from the email address registered against your account, or through the billing link in your Stripe receipt where available. Cancellation stops the next renewal; you keep access to the Apps, updates and support until the end of your current Subscription Term, after which the Licence lapses and the Apps deactivate on your Tenant. Continued use of the Apps after a Licence has lapsed is a breach of these Terms.

7.3 Refunds

Licence fees are non-refundable once the Subscription Term has commenced, except where required by law or expressly agreed by us in writing. This reflects the immediate provision of digital content and the ongoing cost of supporting your Tenant. Pre-paid retained hours that have not been consumed at the point of cancellation are non-refundable but may, at our discretion, be applied to alternative work within the notice period.

7.4 Consumer rights

Where you purchase as a consumer (rather than for business use), you have certain statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. By installing or activating the Apps, you expressly request that we begin supply immediately and acknowledge that you will lose your right to cancel under the regulations once supply has begun.

8Intellectual property

8.1 Our IP

All intellectual property rights in the Apps, our website, our methodologies, frameworks, templates and pre-existing materials are and shall remain owned by ThePoint or our licensors. Nothing in these Terms transfers ownership of those rights to you.

8.2 Custom development

Where we deliver custom development under a statement of work, ownership of bespoke deliverables transfers to you on full payment of the relevant fees. This transfer does not include any pre-existing materials, third-party components or generic methodologies, which remain owned by ThePoint or the relevant third party and are licensed to you on a perpetual, non-exclusive basis to the extent necessary to use the bespoke deliverables.

8.3 Customer materials

You retain all rights in any data, content, branding or materials you provide to us. You grant us a non-exclusive licence to use such materials solely for the purpose of delivering the services.

8.4 Use of your name and work

We may, unless you tell us otherwise in writing, refer to you as a customer and describe the work delivered (in anonymised form where appropriate) for marketing and credentials purposes.

9Data and confidentiality

9.1 Data protection

Where we process personal data on your behalf, we do so as a data processor in accordance with the UK GDPR and the Data Protection Act 2018. Our handling of personal data is described in our Privacy Policy. For engagements involving meaningful processing of personal data, we will enter into a separate data processing agreement on request.

9.2 Confidentiality

Each party will keep confidential any non-public information disclosed by the other in connection with these Terms, will use it only for the purposes of performing this agreement, and will protect it with at least the same degree of care it uses for its own confidential information. This obligation survives termination for a period of three (3) years.

9.3 Tenant access

Where you grant us administrative access to your Microsoft 365 Tenant, we use it strictly for the purpose of delivering the agreed services. Access is revocable by you at any time, and we will return or remove our credentials promptly on request or at the end of the engagement.

10Warranties and disclaimers

10.1 Our warranty

We warrant that the Consulting Services will be performed with reasonable skill and care by suitably qualified personnel. We warrant that the Apps will, in all material respects, conform to their published documentation during the Subscription Term, when used on a supported Microsoft 365 environment.

10.2 Exclusions

Except as expressly stated in these Terms, all conditions, warranties and representations (whether express or implied by statute, common law or otherwise) are excluded to the fullest extent permitted by law. In particular, we do not warrant that:

• The Apps will be uninterrupted, error-free or free from minor bugs
• The Apps will be compatible with every customisation, third-party add-in or future Microsoft change
• The services will achieve any specific commercial outcome
• The website or any third-party platform will be available at all times

11Limitation of liability

11.1 Uncapped items

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.

11.2 Excluded losses

Subject to clause 11.1, neither party will be liable to the other for any indirect, special or consequential loss, or for loss of profits, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings or loss or corruption of data, in each case whether arising in contract, tort (including negligence) or otherwise.

11.3 Liability cap

Subject to clauses 11.1 and 11.2, our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees paid by you to us under the relevant Order or statement of work in the twelve (12) months preceding the event giving rise to the claim.

11.4 Customer responsibility

You acknowledge that the operation, configuration and security of your Microsoft 365 environment is your responsibility. We are not liable for any data loss, downtime or business interruption arising from changes you make, third-party tools you install, or actions taken by Microsoft.

12Suspension and termination

12.1 Termination for convenience

After the six (6) month minimum initial term, retained engagements may be terminated by either party with thirty (30) days' written notice. Annual Licences and fixed-scope projects run for their stated term and cannot be terminated for convenience, save as expressly set out in the relevant Order.

12.2 Termination for cause

Either party may terminate immediately on written notice if the other party:

• Commits a material breach which is not remedied within fourteen (14) days of written notice
• Becomes insolvent, enters administration or ceases to trade
• Repeatedly breaches these Terms in a manner that reasonably justifies termination

12.3 Effect of termination

On termination: all outstanding fees become immediately payable; your Licence to use the Apps ends and you must uninstall them from your Tenant; each party will return or destroy the other's confidential information; and any clauses intended to survive termination (including those relating to IP, confidentiality, liability and governing law) will continue.

13Third-party services

Our Apps and Consulting Services interact with third-party platforms including Microsoft 365, SharePoint, Power Platform, Microsoft AppSource, Microsoft Azure, Nintex K2 Cloud, Unily, Stripe and Calendly. Your use of those platforms is governed by the relevant third party's own terms. We are not responsible for the availability, performance, pricing or licensing changes of any third-party platform.

14Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, technology, law or commercial practice. Where changes are material, we will notify existing customers at least thirty (30) days before they take effect. Continued use of the website, services or Apps after the effective date constitutes acceptance of the updated Terms.

15General

15.1 Entire agreement

These Terms, together with any applicable Order or statement of work, constitute the entire agreement between us and supersede any prior discussions or agreements relating to their subject matter.

15.2 No partnership

Nothing in these Terms creates a partnership, joint venture or agency relationship between the parties.

15.3 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations to any successor in connection with a sale or restructuring of our business.

15.4 Force majeure

Neither party will be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, strikes, internet or telecoms failures, or actions of governments or regulators.

15.5 Third-party rights

A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term.

15.6 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.7 Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with them.

16Contact

If you have any questions about these Terms, please contact us:

• Email: info@the-point.uk
• Website: the-point.uk
• Legal entity: AJ1801 Ltd (trading as ThePoint)
• Registered office: 7 Bell Yard, London, England, WC2A 2JR
• Company number: 08269848
• VAT number: 510383722

These Terms were last updated on 3 November 2026.